WE HAVE UPDATED THIS PAGE
As our platform to access appointments is changing

if you were given a passcode to a page to access a link, then this method has expired. Please drop us a quick line, and we will email you a new link.

We sincerely apologize for the inconvenience - we get life admin is hard enough.

Thank you for your patience - this change will make our service more accessible.

Book your next appointment

Beehyve’s client portal is called Carepatron. It’s an integrated healthcare platform that allows you to connect with your practitioner or team to manage your appointments, make payments, share notes, forms, and more.

• If you are enquiring about meeting someone at Beehyve, or would like to discuss another service, you will need to contact us first.

• When a new appointment is scheduled, Carepatron will automatically send you an appointment including a video link for your session. You’ll also receive reminders via email and text.

• Beehyve sends you an invite to our patient portal when we make your first appointment. No worries if you’ve forgotten about the platform, or can’t remember the login or password. Just contact us to organise access. If you haven’t been sent an invite, please don’t create a new login. Unfortunately, we won’t be able to link the account.

We look forward to seeing you real soon.

IMPORTANT NOTE:
*Please only book one appointment per ser a week, unless advised by your practitioner or team.

Payment

Beehyve accepts payments by credit or debit card.
When you make an appointment via our online portal, you will be required to add a Debit or Credit Card.

• One off appointment: Payment will be taken immediately when you book the session

• Repeating appointments:. Payment will be taken automatically two working days prior to each sessions.

• Psychiatrist Appointments: an invoice will be sent, and payment required at least 7 days prior. If payment is not made, the session will automatically be cancelled.

When payment is made by Credit Card or Wallet, the applied surcharge fee is 2.9% + 30¢.

If you do not have a credit or debit card, that’s okay. Let us know and we can work out another form of payment.

If payment is unsuccessful, the appointment will be rescheduled until payment can be made.

If, for any reason, our practitioner needs to cancel, we’ll organise a full refund immediately.

Cancellations

We get it. Sometimes special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we kindly request a minimum of

• 7 days notice for appointments with a psychiatrist.

• 48hrs notice for all other appointments.

This courtesy enables us to schedule another client who is waiting for an appointment.

When you cancel without giving enough notice, or you miss your appointment, you are preventing another client from being seen. Equally, if another client does not give enough notice or misses their session, they may be preventing you from booking an appointment as we are seemingly “full”.

Cancellations and No-shows have a significant impact on our practitioners and clients care. We trust you understand our need to enforce these payment policies and thank you for your support.

For more information on Beehyve’s payment, cancellation and other policies, please visit our Policies Page.